May 3, 2012

Request Support

 

Clients whose Koha instance is hosted by Catalyst also receive a comprehensive support service including help desk and regular software upgrades.

A support plan can also be offered for in-house (non-hosted) installations or you can purchase support on an ‘as needed’ basis at our hourly rates.

Contact us for details of our support plans or to obtain an estimate for development services.

Koha and digital library users without a support plan may purchase support or development services at our casual hourly rate.

For simple questions, a minimum charge of 30 minutes applies. If we cannot resolve your issue within one hour, we will contact you to report on the circumstances and seek your further instructions. For development services, an estimate will be provided after discussion with you.

Whether you have a Catalyst Hosting with Support plan or require casual or ad hoc assistance, you may use the Support Form.

 

Note: you may be able to obtain an answer to your question, free of charge, by sending an email to a Koha mailing list. Its OK to try this route, before deciding to purchase support from Catalyst.

To subscribe to the general Koha elist, visit the General List page

To subscribe to an elist for Australian librarians, visit the Koha-oz page