May 3, 2012

REQUEST SUPPORT

The support does not stop once your Koha goes live.

 

Clients whose Koha instance is hosted by CALYX also receive a comprehensive support service including help desk and regular software upgrades.

A support plan can also be offered for in-house (non-hosted) installations or you can purchase support on an ‘as needed’ basis at our hourly rates.

Clients on either support plan may access development services at a discounted rate.

 

Contact us for details of our support plans or to obtain an estimate for development services.

Koha and digital library users without a support plan may purchase support or development services at our casual hourly rate.

For simple questions, a minimum charge of 30 minutes applies. If we cannot resolve your issue within one hour, we will contact you to report on the circumstances and seek your further instructions. For development services, an estimate will be provided after discussion with you.

Whether you have a CALYX Hosting with Support plan or require casual or ad hoc assistance, you may use the Support Form at the link below to request support or development services.

You can report an issue or ask a question by going to this page:

 

Note: you may be able to obtain an answer to your question, free of charge, by sending an email to a Koha mailing list. Its OK to try this route, before deciding to purchase support from CALYX.

To subscribe to the general Koha elist, visit the General List page

To subscribe to an elist for Australian librarians, visit the Koha-oz page